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Term of Use

Terms of Use for New Star eShop

New Star Company Limited (hereinafter the "Company") provides the contents and services to you through the New Star eShop website (hereinafter the "Website"). According to the following terms, by accessing or purchasing products through this website, you acknowledge that you have read, understood and agreed to be bound by these terms and conditions. It will be the company's decision to change the contents of these terms from time to time.


1. Order Verification

After receiving your order, the Company will check the information provide by you and also verify the pricing, quantity and current stock status of the products you ordered. The Company reserves the right to decline any order submitted and/or limit the product quantities purchased by you, without giving any reason. In case a product is out of stock, you will receive notification of order cancellation.


2. Payment

After you have confirmed the order details, the payment procedures will be processed via the PayPal Payment Platform. During this process, the Company will not capture the information of your credit card, and you will only be charged after the order has been successfully accepted.


3. Delivery

If your purchase amount is HK$1000 or above, the product/s will be delivered by the Company free of charge. If your purchase amount is less than HK$1000, an additional HK$70 will be charged by the Company for each delivery service. If delivery service is required, you will need to provide the delivery details and information of the contact person for delivery arrangement. All delivery service will only be provided within Hong Kong (exclude outlying islands and prohibited areas).


4. Resale Prohibited

All products sold in the Website are intended for end-users only. Any illegal purpose will be prohibited. The Company reserves the right to cancel the transaction should there be any doubts on the usage of the ordered items.


5. Deadline for Product Collection

All products must be collected or delivered within two months from the purchase date. If the products have not been collected after the deadline, the Company will on a monthly basis charge 3% of the total cost of the purchased items as storage fee. After six months, the order and uncollected products will be automatically cancelled, and no refund will be made on the amount paid.


6. No Return, Refund, nor Product Exchange

All items sold are non-returnable, non-refundable, and non-exchangeable after the completion of online payment procedures. You must carefully verify all the product information, including product models, specifications, and price, before placing your orders. Should there be questions on any products, please contact us at (852) 2833 0955 or email to。


7. Dispute

New Star Company Limited reserves the rights for final decisions should there be disputes.


8. Privacy Policy

8.1 Purpose of Data Collection

In order to continuously improve the Company's products, promote service quality, and further understand customers' needs, the Company may request your personal information, contact details, and other relevant information from you. In case your personal data is incomplete or incorrect, the Company may not be able to provide or continue to provide relevant services to you.

The Company collects personal data from visitors of the Website on a voluntary basis. The personal data that may be collected include the contact person's name, email address, address, telephone number, and any other information submitted by you. The personal data collected by the Company will be solely used for the purposes specified at the time when the information was collected. Apart from the promotion of the Company's products and services, the information collected may also be used for other purposes that may be agreed between you and the Company or as required by law from time to time: .


Internal research and analysis;

Routine customer services;

Management of customer complaints and inquiries;

Invitation to participate in promotional campaigns, market research, questionnaire surveys, or other marketing activities;

Promotion of products and services as well as details of special offers;

Crime prevention or detection;

Disclosure as required by law;

Matters directly related thereto.


8.2 Use of Personal Data

The Company will treat customers’ personal information with strict confidentiality and will not sell customer’s personal information to any third party. However, the company may provide relevant information to:


New Star Company Limited;

Any agent, contractor or third party service provider who provide the Company with services related to business operation;

Any agent authorized by the Company to process the customers' personal data;

Auditors, consultants, or legal counsel of the Company;

Media (under several situations when customer complaints and inquiries are being handled);



8.3 Direct Marketing

After obtaining your consent, the Company intends to use your personal data including name, address, telephone number and email address for the following direct marketing purposes through post, email, phone call or SMS:


Home electronic health products and electronic products, health and beauty products, household products, sports goods, and rehabilitation products and services provided by the Company;

Information on the company's activities, offers, updated information, and gift redemption;

The company's membership programme.

The Company may transfer and disclose your personal information to transferees as mentioned in item 9 above.


If you do not wish the Company to use your personal data and/or transfer your personal data to other parties as mentioned above for direct marketing purposes, you may notify the Company and exercise your opt-out right by sending email to and writing “Unsubscribe” as the email subject.


8.4 Data Security

The company will properly and securely store customers' personal information in the system. Only properly trained and authorized staff will be permitted to access to such personal information. The Company will also ensure compliance by the staff with strictest security standards and confidentiality.


8.5 Access and Correction of Personal Information

All personal information will be stored in the Company's database system. Under the Ordinance, you have the right to check whether the company holds personal data about you, and you will have the right to obtain a copy of that information and to correct any inaccurate data from us. For viewing or requesting to change information, please notify us by sending email to


In accordance with the Ordinance, the Company has the right to charge customers a reasonable fee for any requests in viewing personal information.